Returns Policy

We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange.

 

Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within 14 days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please contact us at oliveandivycandles@outlook.com.  After contacting us, place the item securely in its original packaging and the return form provided and mail your return the following address:

Olive & Ivy Candles

16 Carsey Close

Ramsden Heath
Billericay

Essex

CM11 1PB

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange.Please allow at least 5 business days to process returns from the receipt of your item to process your return or exchange.  Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

oliveandivycandles@outlook.com